Your spa visit

When to arrive?
We recommend that you arrive 10 to 15 minutes before your reservation in order to be able to fill out your personal information sheet, prepare yourself comfortably and enjoy your treatment to the max.

What to bring?
It is not necessary to bring anything for your treatments. Chi Spa provides you with slippers, bathrobes and towels, and a personal locker.

We recommend that you make a reservation for your treatment. In order to make the most of your visit, please talk to our professionals to personalize you treatment(s).

Cancellation Policy
Please advise 24 hours in advance before your treatment if you wish to cancel your reservations. For reservations for 2 hours or more, or groups of 2 or more, it is obligatory to leave a credit card. In case of not cancelling or modifying your reservation with the required 24 hours advance notice, the treatments will be fully charged.

Spa Etiquette
In order that all could enjoy their visit to Chi Spa, we ask you to respect the peace and calm of the facilities. For this reason, the use of mobile phones is strictly prohibited. If you need to make a call, please contact the reception. And to maintain a pure environment, smoking is strictly prohibited.

Health Issues
Before you start any of our treatments, please ensure that you are in good health conditions. In case of having hypertension, diabetes, heart condition, or any other health problem, or if you are pregnant, please inform the staff.